We are currently seeking intelligent, creative, focused, well organized and experienced Technical Support Representatives to join our Customer Advocate Team.

  • Acting as liaison between our clients and our international development team. You will be the direct point of contact and responsible for managing and organizing the clients account.
  • Making modifications to modules and data systems where necessary to resolve technical issues.
  • Implementing 3rd party software (we are partners with many leaders in the industry, such as PayPal and Google).
  • Analyzing and defining clients business and marketing requirements.
  • Setting up staging environments and running tests to recreate and analyze user problems.
  • Effectively communicating with other Customer Advocates and team members to facilitate problem resolution and supplying small and large-scale solutions to clients.
  • Assisting users with technical support issues and working with our maintenance ticketing system.
  • Participating in client planning discussions to provide technical suggestions and solutions.

    • Please send your resume or CV with salary requirements and a sample of your work to be considered.

    SPECIAL REQUIREMENTS / SKILLS NEEDED:
  • Experience working in an e-commerce or retail operation.
  • Database and db tools knowledge (SQL server, Oracle) and .NET Programming Languages familiarity.
  • Experience with SQL scripts and queries.
  • Previous experience in a QA environment.
  • Experience with PeopleSoft Enterprises or Siebel Enterprise solutions, preferably call center, service contracts, financials, human capital management or supply chain management modules.
  • Strong technical foundation with extensive experience in Microsoft Technologies (operating systems, office, etc).
  • Experience with customer service and technical account management.
  • Project management skills.


If interested please contact us today. Apply!