Frequently Asked Questions

1. Is Devix Corporation a publicly traded company?

2. How many years has Devix Corporation been in business?
3. How many e-commerce stores do you currently host?

4. What is the total annual gross receipt of the stores that you host?

5. Can you tell me a little bit about the structure of your company and how the various departments work with your clients?

6. Is the Devix Suite primarily a solution for B2C or B2B?

7. Can you tell me a little bit about the process for implementing a new store?

8. On what application development platform or framework is your service based?

9. To what extent can the web stores be customized to meet our needs?

10. Once a client makes a change to their web store, how long does it take to be reflected live on their site?

11. Please provide a brief description of the upload process.

12. Is your technology integrated with UPS and FedEX, including all their various freight methods?

13. What functionality does your product provide that is unique when compared to your competitors?

14. Do you have any ability to change the color of an image when the user clicks on a specific product color in a drop down menu?

15. Does your technology have the ability to accept multiple ship-to’s?

16. To what extent can the check-out process be customized?

17. Please provide a brief description of your reporting capabilities. Please note whether reporting capabilities can be customized to allow reporting on individual stores, the customer’s entire account, collections of stores, etc.

18. With which accounting package does your technology integrate?

19. With which other third-party systems does your technology integrate?

20. What kind of site maintenance plans do you have?

21. What are your general business hours and your on-call practices in the event of an emergency?

22. Does Devix have a Disaster Recovery Plan?









1. Is Devix Corporation a publicly traded company?
No, we are a privately held company with less than 100 investors. Our principle shareholders are our employees, who are dedicated to your success.   
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2. How many years has Devix Corporation been in business?
We had been operating since 1999 as Devix Group, LLC. In 2006 Devix Corporation was formed and bought the assets of Devix Group, LLC and then merged with GTI to form B2X. In Feb of 2007 the employees of Devix Corp. executed a friendly MBO and Devix Corp. now exists as an independent largely employee owned Delaware C Corp. with its world headquarters in Jersey City, NJ.
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3. How many e-commerce stores do you currently host?
To date, over 70 e-commerce sites are utilizing our Devix Solution. Our customers rank amongst the leaders in the e-commerce world.
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4. What is the total annual gross receipt of the stores that you host?
Over 2 Billion USD and growing by the minute.
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5. Can you tell me a little bit about the structure of your company and how the various departments work with your clients?
Devix is an employee owned corporation, with all members of staff being stakeholders in the company. The internal communications structure within the company is open and forthright and reflects the communications culture that we have with our clients. As a standard operating procedure we contact our clients on an ongoing basis once they are “live” and on a daily basis during project implementation. For project planning purposes new clients will be given a dedicated account manager (Customer Advocate) and a quality control engineer. This account manager will remain your primary point of contact for all day-to-day interactions and is the gateway to all Devix resources. Clients have continuous open access to the managerial strata of the company.
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6. Is the Devix Suite primarily a solution for B2C or B2B?
The solutions that we offer work equally well for both B2C and B2B.
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7. Can you tell me a little bit about the process for implementing a new store?
At Devix Corporation, we’re very open about all of our processes and daily activities. In regards to implementation, we begin with a Devix implementation specialist learning the client’s business processes and workflow. From there, the Devix Business Analysts, drawing on their industry experience, start to assist the client in refining and streamlining their workflow to fully maximize our platform’s potential leading to greater productivity, lowered expenditures, and higher profitability. After we gain a detailed understanding of how a new client runs their operation, we’re ready to move on to collecting data. We collect all of the necessary data and combine it with tailored integration of the client’s unique workflow. Once the system is customized to fit the clients operating environment, Devix experts will train the client’s entire staff and the new system will be brought live on an agreed upon date. From launch date on, the Devix Guarantee ensures the client will be more profitable after implementation than they were previously.
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8. On what application development platform or framework is your service based?
Our platform is a Windows-based client/server platform which runs on ASP.NET 2.0, SQL Server 2005, and C# .Net.
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9. To what extent can the web stores be customized to meet our needs?
The solutions we give our clients allow for ongoing look, feel, and stickiness. Offering our clients customized solutions to fit their needs is what we do. Our front and back end management systems allow the client to have complete control and flexibility over how they run their business.
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10. Once a client makes a change to their web store, how long does it take to be reflected live on their site?
Upon reviewing changes in a staging, or sandbox, environment, clients then approve the changes. Upon approval, the changes are posted live to the site within a matter of seconds.
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11. Please provide a brief description of the upload process.
Devix uses a Web Services Engine (XML) to transmit data from the office environment to the web environment. A built-in “scheduler” triggers the changes made in the office database to be transparently sent to the web database via the Devix Web Replication Service. The client can set the interval at which the Replication Service runs and it is usually set somewhere between a few seconds to a few minutes. Top

12. Is your technology integrated with UPS and FedEX, including all their various freight methods?
Yes. In addition we support USPS, DHL, Yellow Freight, and many other freight companies. This means that our clients and their customers can access real-time tracking information for all of their packages.
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13. What functionality does your product provide that is unique when compared to your competitors?
We have many unique and patented components within our system. Among these are the Business Process Accelerator ©® (Rules Engine): Fraud Logic Network ©®, Order Flow Management, and Business Intelligence. Our system is built on queues and queue flows similar to how a business works. The queues and their sequence can be changed and updated as your business changes allowing for unlimited growth and flexibility. A central architectural foundation is the “pushing” of valuable information through alerts and emails in contrast to having to “pull” information through the running of reports.
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14. Do you have any ability to change the color of an image when the user clicks on a specific product color in a drop down menu?
Yes. Users also have the ability to accessorize each product or product variant.
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15. Does your technology have the ability to accept multiple ship-to’s?
Yes. Each item on an order can be sent to a separate address as required. This function is often used by our clients working with institutional buyers.
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16. To what extent can the check-out process be customized?
We offer a wide range of check-out capabilities, and we work with our clients to ensure they have the optimal process for their business. We support both one page and multi-page checkout including the latest Web 2.0 functionality with multiple payment options templates and a simple and friendly check-out for the customer.
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17. Please provide a brief description of your reporting capabilities. Please note whether reporting capabilities can be customized to allow reporting on individual stores, the customer’s entire account, collections of stores, etc.
We have a wide range of reports available and these can be directed towards individual sites, globally across all sites or any combination thereof. Customized reports can be created and managed with our patented rules based design engine. Every action in the system is time stamped and recorded and can be reported on. A central architectural concept of the Devix Commerce Suite is the concept of the platform “pushing” out mission critical data on a rolling basis without key users having to “pull” down these valuable data sets.
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18. With which accounting package does your technology integrate?
We integrate with a wide range of accounting packages. Some of the more popular packages include: QuickBooks, Sage MAS 200, and Microsoft Great Plains/Dynamics, to name a few.
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19. With which other third-party systems does your technology integrate?
We are integrated with a wide variety of 3rd party systems, across Shipping, Accounting, Payment Services, Fraud Prevention, etc. New systems are constantly scrutinized, and those that bring real value to our clients are integrated to make sure our clients are using the latest and most effective technology.
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20. What kind of site maintenance plans do you have?
We have a variety of options customizable by our clients’ needs. Our client’s sites are hosted in secure locations that are triply redundant. We evaluate the maintenance plans on a case by case basis to ensure that our service level support meets with client requirements.
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21. What are your general business hours and your on-call practices in the event of an emergency?
Our business hours are from 8:30 AM EST to 8:00 PM EST. We provide 24/7/365 emergency support.
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22. Does Devix have a Disaster Recovery Plan?
In terms of clients internal infrastructure we evaluate each installation on a case by case basis. For each of our hosted solutions there are options to ensure mirroring and duplication of all data on staggered intervals. In the event of a critical failure redundancy kicks in seamlessly. Alerts are issued to Devix personnel in real time and across delivery vehicles to our clients. Again, we evaluate our clients’ specific needs and fulfill in line with those.
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